| Company / Duties | Job Title / Responsibilities / Requirements |
 Atlanta GA or Fresno CA |
Senior Principal Implementation Consultant |
| The Senior Principal Implementation Consultant is responsible for providing project planning support with overall support to the Healthcare Performance Improvement program and performance improvement initiatives company-wide that are focused on organizational strategic priorities.
Person also serves as a deep improvement expert and faculty for company improvement skill development program with a responsibility for revising curriculum content and delivering training across company’s eight regions. This individual provides technical support in the Department of Care and Service Quality, primarily for performance improvement initiatives and systems. The scope of work projects will be broad and comprehensive and include development of performance improvement capacity educational tools that will support promotion of the Department of Care and Service Quality and National Quality Committee priorities to improve clinical performance. |
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| Essential Functions: | • Implementation of Company’s Performance Improvement (PI) model to include lean and six sigma applications and rapid improvement events. • Assisting facility improvement advisors and teams with the development of improved standardized work flows, instructions and procedures. • Development and implementation of key quality systems including: assisting facilities with configuration management systems, corrective action and human resources support, SPC, web site portals for metrics, projects and communication across facilities. • Training of company personnel on quality improvement principle; assessing strategic priorities and mapping systems, Identifying cost savings / standardization opportunities within operations; Analyzing the cost drivers of systems and high priority levers of improvement; Scoping portfolios for 90-120 day cycles of improvement with sequencing of portfolios and initiatives. Leading complex programs for change and driving change in all facets of the care delivery system. • Development of key business operational metrics for both process control and management reporting. • Introduce, via working in a collaborative process with other functional areas, robust processes that assist in building the product brand name of Kaiser. • Travel required for medical center level support and events and participation as faculty in the improvement Institute • Use Quality Engineering principles, tools, and practices to develop and optimize systems and processes that are aligned with the overall business and the Quality vision. Ensure that these systems and processes provide a measurable impact to quality, cost, customer value, cycle time and Throughput. • Identify opportunities to continuously improve quality, cost, and time factors, consistent with business objectives. • Establish appropriate business metrics. Identify the most significant business issues and prioritize for action. Support the facility improvement advisor in his/her ability to lead, sell, and implement improvement opportunities and problem solutions. • Ensure robust processes are transferred to Operations at a facility level. • Facility level initiatives will be reviewed first for effectiveness in translating KP’s strategies into specific objectives and then for meeting the organizations goals for process improvements and efficiencies. • Manages individual and organization resistance to change. • Facilitate decision-making, target setting, result expectations and prioritization of improvement efforts. • Provide expertise and facilitation to improvement advisors and operational managers in the planning and managing of projects and tasks related to analysis and redesign of business processes. • Work with internal and external clients to develop departmental evaluation and measurement tools in support of documented, and collaboratively developed, service level agreements. • Where appropriate, conduct metric and process benchmarking activities with other organizations within and outside the industry. Establish and maintain superior client relationships at all levels of the Medical Center. Demonstrate expertise in managing up with multiple stakeholders and senior leaders. |
| Basic Qualifications: | • A minimum of 15 years of related recent experience. • Advanced knowledge (broad expertise or unique knowledge) of PI policies, practices and systems. • Develops advanced concepts, techniques, and standards • Develop new applications based on professional principles and theories. • Viewed as functional expert in field within the company, but doesn’t come off as a “Know-it-all” or has to be right all the time • Applies advanced principles, theories, and concepts • Contributes to the development of innovative principles and ideas • Master Lean Six Sigma Black Belt with the successful completion or mentoring of over 100 projects or at least 10 major portfolios of projects/initiatives. • Teacher and mentor to LSS or PI students with proven results • Successful application of a Quality Management System • Master’s degree in related field (e.g., business, operations management/research, engineering, technology, sciences) • Master BlackBelt in Lean Six Sigma |
| Preferred Qualifications: | • 15 years with at least 10 years as a Master BlackBelt (MBB) with proven change management, program/project management, and client relationship skills. • Healthcare Industry working experience (especially in hospitals) is a plus but not required. |